Privacy Policy


4REALITY STUDIO

Logiciel de rendu photoréaliste en temps réel et jumeaux numériques

Last updated: September 2026

Studio 4Reality fournit un logiciel de rendu photoréaliste et de jumeaux numériques ainsi que des services en modélisation virtuelle. La vision de l’entreprise est de devenir un chef de file dans les logiciels en temps réel. La mission de Studio 4Reality est de fournir des produits informatiques simple d’utilisation, innovants et fiables qui garantiront une meilleure productivité et un plus grand succès aux petites, moyennes et grandes organisations multinationales. Cette politique de confidentialité décrit les informations personnelles que nous recueillons via le site Web de Studio 4Reality et le logiciel 4Reality, comment nous utilisons ces informations, comment ces informations peuvent être partagées, et quels choix et droits vous avez concernant ces informations. L’accès et l’utilisation du site Web de Studio 4Reality et du logiciel 4Reality sont soumis à cette politique de confidentialité.

Our "website" includes www.4reality.ca and all related websites, products, software, services, programs, and networks offered by 4Reality Studio or its affiliated companies.

Les termes « nous », « notre » ou « nos » font référence à Studio 4Reality et ses sociétés affiliées. Par « vous », nous faisons référence aux visiteurs et utilisateurs de toute partie de notre site Web.

1- Collection of Information

Nous recueillons des informations personnelles que vous nous fournissez lorsque vous remplissez un formulaire en ligne sur notre site Web et lorsque vous créez un compte sur le logiciel 4Reality. Nous collectons des informations associées à votre appareil à l’aide de cookies et de technologies similaires. Nous pouvons également recevoir des informations sur votre emplacement.

1.1- Information You Provide Us

We collect information that you provide us with, including, but not limited to, your name, company name, email address, phone number, country, or any content you submit to our website, such as your communications, and information you provide to us as part of surveys or forms.

1.2- Content You Submit

We collect information and content that you submit across our website and on other websites linked to this Privacy Policy. This includes information and content submitted, shared, or created, including but not limited to your company information, messages, communications, comments, questions, and other.

1.3 - Account Creation and Subscription

Aucun achat ne peut être effectué sur le site Web. La création de compte utilisateur et abonnements peuvent être fait à partir du logiciel 4Reality. Toutes informations transactionnelles sont gérées et conservées par les services de Paddle (www.paddle.com). Les informations utilisateurs tels que le nom, l’adresse courriel, le pays et les abonnements sont conservées sur les serveurs de Paddle et accessibles par Studio 4Reality. Les informations de paiement tels que les informations de cartes de crédit, sont conservées sur les serveurs de Paddle et ne sont pas accessibles par Studio 4Reality. Nous ne recueillons aucune information personnelle et bancaire sur les serveurs de Studio 4Reality. Référez-vous à la politique de confidentialité de Paddle (www.paddle.com) pour savoir comment ceux-ci traitent vos données.

Lors de la création d’un compte, l’adresse courriel sera partagée avec les services de Mailchimp (www.mailchimp.com) et un abonnement automatique à l’info-lettre de 4Reality sera créé. L’abonnement à l’info-lettre peut être annulé à tout moment. Référez-vous à la politique de confidentialité de Mailchimp (www.mailchimp.com) pour savoir comment ceux-ci traitent vos données.

1.4- Communications

When you communicate with us (via email, phone, through our website chat or website forms, or otherwise), we may record, monitor, collect, and use details about you and your communications (including call time and call duration). We will provide you with notice or obtain your consent in accordance with applicable law before recording or monitoring any of these calls.

1.5- Our Partners and Service Providers

We may receive information about you from our partners and service providers. Additionally, third-party applications on our website may collect information whenever you access the site. This information is transmitted to these third-party applications through your web browser or the app and is stored in log files. We collect information about your usage of our website, including your search activities, the pages you visit, the date and time of your visit, and, if you use our browser extensions, the content you interact with, as well as how you navigate and interact with a page or screen. We also collect information that your device transmits to us as part of your use of our website, such as browser type, device type, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.

1.6- Cookies and Similar Technologies.

We may use cookies and similar technologies in connection with your use of our website to collect information related to what you see and interact with on our website.

Cookies

Here are the cookies our site may place on your device, for what purpose and for approximately how long. On your first visit, a banner lets you accept or decline non-essential cookies. Your choice is kept for about 1 month. You can change it at any time by deleting your browser cookies.

Strictly necessary cookies

  • wordpress_test_cookie — checks whether your browser accepts cookies. Duration: the visit.
  • cookie_notice_accepted — remembers your answer to the consent banner (accept or decline). Duration: about 1 month.
  • trp_language — remembers the display language you chose (French or English). Duration: about 1 year.

Video playback cookies (YouTube)

Our pages embed YouTube videos. When you play a video, YouTube may set cookies (for example VISITOR_INFO1_LIVE, YSC, PREF) to play the video, remember your playback preferences and measure video audience. Duration: from the session to about 8 months depending on the cookie.

Google cookies — advertising and audience measurement

We use Google Ads, already active on our current site and deployed on this site at launch. When you accept these cookies:

  • _gcl_au — links your visit to our Google Ads to measure conversions (for example a download after clicking one of our ads). Duration: about 90 days.
  • _ga, _gid (Google Analytics, if we enable it) — measure site traffic (page views, visit duration). Duration: about 2 years for _ga, about 24 hours for _gid.
  • doubleclick.net cookies (IDE, ANID, etc.) — set by YouTube and Google Ads to show you our ads on other sites (remarketing) and measure the effectiveness of our ads. Duration: up to about 13 months.

1.7- Location Information

We will receive your device's location if you enable it through your browser or mobile device. We may also infer your general location from your IP address. You may also choose to provide us with location information by entering it in the form on our website.

2- Use of Information

We use the personal information we collect to provide, support, and personalize our website and to communicate with you about our software applications (on and off our website). The ways we do this include the following:

a. To provide and improve our website, software, and their features, including processing your purchases on our website or software, and delivering your communications; to provide customer service and support; to respond to your requests or inquiries, and to enhance the security of our website;

b. to evaluate the use of our website for our business purposes and to provide and improve our products, software, and services;

c. to personalize your experience, including tailoring content and information available to you and our support services;

d. to display relevant or targeted advertising (on our website and on third-party sites) for you and other businesses, and to evaluate the success of such advertising;

e. to communicate with you as described in this Privacy Policy;

f. to prevent fraud and maintain a quality experience for our business purposes or legal reasons, including filtering for spam and communications that violate our agreements with you;

g. to enforce compliance with our agreements with our end-users and you for various technologies, software tools, and applicable laws; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national and international security or law enforcement requirements);

We may generally use your communications for quality assurance and training purposes and to improve our products, software applications, and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, to provide users with feedback. We may use automated technology to review your communications and improve the user experience.

3- Sharing Your Information

We do not rent, sell, or disclose your personal contact information (such as your email address associated with your account and newsletter subscription) to third parties for direct marketing purposes. The contact details of Studio 4Reality's end users WILL NOT be displayed on our website. Names and related information are treated as strictly confidential. We may share personal information in the following ways:

3.1 – Prestataires de services et partenaires

We may share your information with service providers and partners to the extent reasonably necessary for the purposes described in this privacy policy, including entities that help us sell and deliver products, training, or other services, such as payment service providers, logistics professionals, and entities that host data for us or help us understand user behavior on our website. Additionally, we may share information about you with third-party platforms when you allow the third-party platform to receive this information from us or when Studio 4Reality is authorized to share this information with the third party. Our website may include third-party social media features and other third-party plugins. When these features are displayed on our website, they are operated or hosted by third parties. We are not responsible for these third parties and third-party platforms, so please carefully review their privacy policies and the permissions you have granted to these third parties and platforms.

3.2- Advertisers and Ad Networks

We use advertising networks and partners to display ads for us and other businesses, including interest-based advertising on third-party sites, and to help us assess the effectiveness of our advertising. We may also work with advertising networks and partners to display ads on our website.

4- Communications

Votre adresse courriel peut être inscrite dans notre base d’info-lettre en remplissant le formulaire sur notre site Web ou lors de la création d’un compte sur le logiciel 4Reality. Vous pouvez vous désabonner à tout moment de l’info-lettre. 4Reality n’utilisera pas votre courriel pour vous contacter directement d’une manière non sollicitée, à moins qu’une situation exceptionnelle ne le justifie. Studio 4Reality ne demandera jamais aucune information bancaire car celles-ci sont traitées par un service tier (www.paddle.com) et que Studio 4Reality n’a pas accès et ne peut modifier ces informations.

If you provide us with your phone number, we and/or our professional partners may call or send you SMS messages for technical support activities. It will not be used for marketing purposes.

4.1- Data Security

We use reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

4.2- Updates to this Privacy Policy

We may revise this privacy policy from time to time. The most recent version of our privacy policy will govern our use of your information. If we make substantial changes to our privacy policy, we will inform you via email, a notice on our website, or other means, to give you the opportunity to review the changes before they become effective. By continuing to access or use our website and products after these changes have become effective, you are bound by the revised privacy policy.

5- Contact Us

Your privacy is important to us, so please make sure to read and understand the Privacy Policy before submitting the requested information to us. If you have questions or comments about this Privacy Policy (including about the manner in which we or our service providers treat your personal information), you may contact us by email: michael@4reality.ca